Contact Us
Questions about a review, a bonus term you don't understand, or something you think we've got wrong? We'd rather hear about it than leave it hanging. This page explains who reads your messages, what we can help with, and what we can't.
What we can actually help with
Real Money Casinos is an independent research and comparison site covering online casinos available to US players. We don't operate any of the casinos listed on this site, we don't process deposits or withdrawals, and we can't access your player account. That means we're the right people to contact about:
- Corrections or updates to information on a review, bonus offer, or comparison table
- Questions about how we rate and rank operators
- Feedback on new online casinos you think we should be covering
- General questions about how online casino bonuses, licensing, or payment methods work
- Reports of a link that's broken, outdated, or points somewhere it shouldn't
We're not the right people to contact about your account balance, a stuck withdrawal, a locked account, or a dispute with a specific casino's support team. Those issues need to go directly to the operator in question — every licensed casino is required to provide its own customer support channels, usually live chat or email, listed on its own site.
Before you ask about a bonus or a payout
A lot of the messages a site like this receives are really questions the operator itself is better placed to answer. It can save you time to check a few things first:
- Read the full bonus terms on the casino's own promotions page — wagering requirements, game restrictions, and expiry dates vary by operator and change over time
- Check whether your account has completed identity verification (KYC), since most licensed casinos hold withdrawals until this is done
- Confirm which state you're playing from, since legal online casino availability in the US is state-by-state and a promotion valid in one state may not apply in another
If you've done that and still have a question about how something works in general — rather than about your specific account — that's exactly the kind of thing our editorial team can clarify.
How we handle what you send us
If you flag an error — an out-of-date bonus figure, a licence detail, a broken link — we review it against the operator's own current terms before making any change. We don't take a casino's word for a correction over what's publicly published, and we don't accept payment from any operator to alter a review or ranking. Editorial ratings on this site, including those shown for Raging Bull, Uptown Aces, Ignition, and the other casinos we cover, reflect our own research and are never adjusted in exchange for advertising spend.
We also don't share your details with the casinos we review, and we won't add you to a marketing list because you reached out with a question.
If gambling has stopped feeling like entertainment
We're not a support service, and this page isn't the place for a crisis. If gambling is affecting your finances, relationships, or wellbeing, please use dedicated help rather than waiting on a reply from us. Our Responsible Gambling page lists tools like deposit limits, time-outs, and self-exclusion programmes, along with national support services you can reach any time. Every licensed US operator is also required to offer these tools directly within your account.
A few things worth reading first
Some questions we get are already answered elsewhere on the site in more depth than we could manage here:
- Our About Us page explains who we are, how we research operators, and how we make money from affiliate links
- Our Terms and Conditions page covers how the site itself may be used and the limits of the information we publish
- If you're browsing from outside the US or asking on behalf of someone in the UK, our Non Gamstop Casinos UK guide is a separate resource built for that market and won't apply to US-licensed play
Whatever the reason you're reaching out — a factual correction, a general question, or feedback on the site itself — we read everything that comes in, even if it takes us a little while to reply during busier periods.